In a move to streamline global customer access to service and sales, NORD DRIVESYSTEMS has integrated QR codes into its product offerings. This innovative, paperless solution saves both time and resources, while enabling customers to quickly connect with the appropriate support representative.
Widespread Implementation of QR Codes in NORD’s Products
“Nearly all NORD production facilities now equip our drive components with QR codes,” says Jörg Niermann, Marketing Manager at NORD DRIVESYSTEMS. “The only exception is Brazil, which is still in the process of rolling this out. With this system, all essential information is immediately available in digital form.” By scanning the QR code, NORD’s global customer base can instantly connect with local contacts within their respective country’s organization. Not only do these representatives speak the customer’s native language, but all relevant data about the specific drive solution is displayed instantly on their screen. For phone support, however, customers will still need to provide the serial number of the drive component.
Digital Documentation for Sustainable Resource Management
“By simply scanning the QR code with their smartphone, customers can access a digital menu of services,” Niermann explains. This menu includes direct access to the service department, as well as additional features such as drive-specific documentation, life cycle services, and the latest product or firmware updates. The paperless nature of this system also contributes to resource savings. While the company still provides physical documentation for specific requests or ATEX products, this digital transformation offers an eco-friendly and efficient alternative for most customers.
Easy Access to Spare Parts and the myNORD Portal
Beyond offering service support, the digital solution provides customers with immediate access to a list of potential spare parts tailored to their individual drive system. Customers can reach out directly to their assigned technical support or sales teams and gain instant entry to the myNORD customer portal. The serial number of the drive component is automatically pre-entered, streamlining any further actions. In addition, parameter data is securely stored via the NORDCON APP with NORDAC ACCESS BT, making it easy for customers to retrieve information whenever needed.
By embracing digital services, NORD DRIVESYSTEMS continues to enhance the customer experience, making it easier, faster, and more sustainable to access vital product information and support. Visit Here
