VIAVI Solutions (NASDAQ: VIAV) has partnered with 3-GIS, a leading provider of fiber network design and geospatial management software, to introduce an advanced solution that significantly improves fiber fault identification and resolution. The joint offering is now live at Windstream Wholesale , enabling faster response times, reduced operational costs, and enhanced customer satisfaction.
The integration combines the VIAVI ONMSi Remote Fiber Test System (RFTS) with the 3-GIS geospatial platform , allowing real-time detection of fiber impairments and precise fault localization. This powerful synergy automates previously manual processes, streamlining network operations and maintenance for service providers.
This solution is currently deployed as part of Windstream Wholesale’s Intelligent Converged Optical Network (ICON) , helping the company detect full or partial fiber cuts instantly and dispatch the right technicians with the correct tools—on the first try.
Why This Integration Matters for Fiber Network Operators
As global demand for high-speed connectivity grows—driven by AI, machine learning, cloud computing, and next-gen broadband services—the importance of maintaining robust fiber infrastructure has never been greater. Any disruption in fiber performance can severely impact service quality and revenue.
By integrating VIAVI’s advanced fiber diagnostics with 3-GIS’s spatial analytics, operators like Windstream Wholesale can:
- Reduce Mean Time to Repair (MTTR): Automate fault detection and dispatch decisions.
- Improve SLA Compliance: Proactively notify customers before issues escalate.
- Maximize Existing GIS Investments: Enhance legacy systems with real-time insights.
- Lower Operational Costs: Minimize truck rolls and avoid redundant troubleshooting.

Real-Time Insights for Smarter Network Management
With this partnership, network technicians receive a unified view of fiber health across the entire infrastructure. The solution correlates alarms directly with specific customer services, enabling proactive communication and minimizing customer-reported faults.
Glen Grochowski, Director of Engineering at Windstream Wholesale, noted:
“This integration automates what was once a completely manual process. It has allowed us to streamline fault detection, accelerate technician dispatch, and reduce both downtime and operational expenses.”
Industry Leaders on the Future of Fiber Operations
Russell Taws, Director of Fiber and Access Solutions at VIAVI, emphasized the value of fast, accurate fiber testing:
“Quick fault identification is crucial to maintaining reliable service. Our collaboration with 3-GIS delivers real-time insights that empower technicians to resolve issues faster and ensure seamless connectivity.”
Dustin Sutton, Chief Marketing Officer at 3-GIS, added:
“This partnership merges VIAVI’s diagnostic excellence with our geospatial intelligence, delivering transformative results—faster resolution, optimized field ops, and stronger SLA performance.”
Looking Ahead: Webinar on June 12, 2025
VIAVI, 3-GIS, and Windstream Wholesale will host a joint webinar on June 12, 2025 , hosted by the Fiber Broadband Association , where they will demonstrate how this integrated solution is redefining fiber network maintenance and customer experience.
About VIAVI Solutions
VIAVI is a global leader in network test, monitoring, and assurance solutions, serving telecom, enterprise, government, aerospace, and railway sectors. VIAVI also excels in light management technologies for consumer electronics, automotive, and industrial applications. Learn more at www.viavisolutions.com
About 3-GIS
3-GIS offers innovative web-based platforms for fiber network planning, design, and asset management. Its geospatial tools help telecom companies optimize resources, reduce deployment time, and improve service delivery. Discover more at www.3-gis.com
About Windstream Wholesale
Windstream Wholesale provides scalable, customized dark fiber and wavelength solutions to carriers, hyperscalers, and content providers across North America. As part of Windstream, it plays a key role in delivering high-performance connectivity and managed services. Visit www.windstreamwholesale.com for more information.
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