You are changing your car insurer and your new contract is blocked due to a lack of information statement. This situation is common among customers of Caisse d’Épargne, whose car insurance is managed by BPCE Assurances. This document outlines your driving history, your claims, and your no-claims bonus. Without it, it is impossible to finalize a subscription elsewhere. Here’s how to obtain it without wasting time.
New format of the car information statement since 2025
Before launching the request, it’s helpful to understand what has recently changed. The BPCE group, the parent company of Caisse d’Épargne in the insurance sector, has implemented a new model for the information statement. This format follows the changes in the Insurance Code, with a more readable presentation and standardized mentions.
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In practical terms, the current statement is more structured than the old one. Information about claims, the coverage taken out, and the bonus-malus coefficient is now presented according to a European model framed by Article 12 of the annex to Article A121-1 of the Insurance Code. For policyholders who submit this document to a new insurer, reading is facilitated and misinterpretation is less likely.
Another point to note: if you compare an old statement with the one you will receive today, the content differs in formatting. Don’t worry if the document doesn’t look like that of a friend obtained a few years ago. To better understand the Caisse d’Épargne insurance information statement and its specifics, we can look at the mandatory mentions it contains.
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Request your Caisse d’Épargne information statement online
The quickest method is through the online customer area of Caisse d’Épargne. Log in to the website or mobile app, then go to the Insurance section to locate your car contract.
The statement is downloadable from your personal space, in the section dedicated to contractual documents. The file is usually in PDF format, ready to be sent to a new insurer by email.
Access blockage and password
A recurring obstacle is the blockage of online access. Caisse d’Épargne now requires that the password cannot match the client’s date of birth. If you haven’t updated your credentials, access to your documents will be blocked until the change is made.
Before looking for the statement, check that your connection works. If your password is rejected, follow the reset procedure offered on the login page. Allow a few minutes for this step, but it conditions everything else.
Obtain the car information statement by phone or in agency
The online space is not suitable for everyone. Some policyholders prefer direct contact, especially when the document does not appear in the digital interface. Two alternatives work.
By phone with your advisor
Call your Caisse d’Épargne agency or the insurance customer service directly. Explicitly request an information statement for your car contract, specifying the contract number. The insurer is required to provide it to you within fifteen days after the request, in accordance with the Insurance Code.
Responses vary regarding actual timelines: some clients receive the document by email within a few days, while others need to follow up. Keeping a written record of the request (confirmation email, date of call) can be useful in case of delays.
In agency
Visiting the agency allows you to leave with the printed document on the same day in most cases. Bring an ID and your car insurance contract number. The advisor will issue the statement on-site.
What the statement contains and how to verify the information
Once you have the document, don’t just pass it on as is. An information statement contains data that directly influences the rate proposed by the future insurer. Checking each section avoids unpleasant surprises.
Elements to verify:
- The identity of the policyholder (name, first name, license number, date of issue) must exactly match your current information
- The details of the insured vehicle (registration, make, model) must reflect the last vehicle covered by the contract
- The claims history over the last few years, including the nature of each event and your share of responsibility
- The bonus-malus coefficient (reduction-increase coefficient), which determines the increase or decrease applied to your premium
- The date of subscription of the current or canceled contract
If any information is incorrect, particularly a wrongly attributed claim or an incorrect coefficient, contact BPCE Assurances before submitting the document. A correction takes time and will delay the subscription with the new insurer, but an incorrect statement can lead to an unjustified premium increase.
Cancellation and information statement: how the two processes are linked
When you cancel your car insurance with Caisse d’Épargne, the information statement is normally sent automatically. In practice, it’s better not to rely solely on this automatic sending.
Anticipate the request. If you cancel under the Hamon law (after one year of contract) or at the due date, request the statement alongside the cancellation. Your new insurer will need it to establish your rate, and waiting for the automatic sending may delay the activation of the new contract.
In the case of a cancellation managed by the new insurer (cancellation mandate), they will take care of retrieving the statement directly from BPCE Assurances. You then have nothing to do, but check that the document has indeed been sent by requesting a copy from your new insurer.
The information statement remains valid even after the end of the contract. Keep it in your personal records: it may be useful several years later if you change insurers again or if you need to justify your no-claims bonus to a third party.